InstaVolt teams up with the AA to offer customer support to electric car drivers

New partnership should help reassure zero-emissions drivers and help speed up electric vehicle (EV) adoption

By
Ian Osborne
May 10, 2021
Category:
EV Life

InstaVolt, the UK’s leading network of rapid electric vehicle (EV) chargers, has announced it’s joining forces with the AA. The charging company is partnering with the UK's largest motoring organisation to offer its electric car drivers support on a 24/7 basis.

Following the government’s decision last year to ban the sale of new petrol and diesel cars from 2030, the agreement between the AA and InstaVolt is intended to give drivers further confidence to switch to electric vehicles. It’s intended to reassure zero-emissions drivers by offering a reliable and quality customer service whatever the time of day.

The AA will provide call centre support for InstaVolt customers using its network of over 600 electric vehicle chargers nationwide. These are currently located at popular locations with on-site amenities including McDonald’s, KFC and Starbucks.

The AA customer service team, which can be contacted via a dedicated phone number, will be able to resolve common charging queries. These include help with account or payment queries. Hopefully, back-up from Britain’s largest motoring organisation and breakdown service will help convince people that driving electric is the future and help to speed up adoption.

Adrian Keen, InstaVolt CEO, said: “Securing the support of the AA’s customer services team will help to dispel any lingering concerns around the ease with which EV drivers encountering difficulties can find high quality help.

“We are determined to further the speed and rate of EV adoption nationwide, and are delighted to be joining forces with such a reliable and trustworthy brand as the AA to help advance the cause.”

Edmund King, AA President, said: “It’s vital that EV drivers have confidence that the infrastructure is in place to power their journeys, and that expert support is on hand if they have any challenges when charging up. We’re therefore proud to be partnering with InstaVolt to make this support a reality through our dedicated customer service team and give drivers the feeling of freedom.

"It’s an exciting time to be driving as we make the move towards electrification and at the AA we are leading the charge with our support for the nation’s EV drivers.”

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